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Privacy Policy

Last Updated: August 2026

The Dubai XC Group (Pty) Ltd ("The Dubai XC Group", "we", "our", "us" or "the Company") respects the privacy of individuals who visit our website, communicate with us or submit information in connection with our services.

This Privacy Policy explains how we may collect, use, store and protect personal information when you visit www.thedubaixcgroup.com or communicate with us through our website.

1. Information We Collect

We may collect personal and business information that you voluntarily provide to us when you submit an enquiry, contact us, request information or otherwise communicate with The Dubai XC Group.

Depending on the nature of your enquiry, information may include:

  • Name and surname
  • Company or organisation name
  • Email address
  • Telephone or mobile number
  • Business address
  • Country or region
  • Nature of your enquiry
  • Project or financing information voluntarily submitted by you
  • Documents or attachments voluntarily provided for an enquiry or application
  • Other information you choose to provide

2. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically by our web server, hosting provider or standard website technologies.

This information may include your IP address, browser type, operating system, device information, referring website, pages visited, date and time of access and general website usage information.

Such information may be used for website administration, security, troubleshooting, performance monitoring and general analytics.

3. How We Use Your Information

Information collected through our website may be used for legitimate business purposes, including to:

  • Respond to enquiries and requests for information.
  • Communicate with prospective clients, clients and business contacts.
  • Evaluate service enquiries and applications.
  • Provide information about our financial services.
  • Process and manage business communications.
  • Maintain and improve our website.
  • Protect the security and integrity of our website and systems.
  • Detect, prevent and investigate fraudulent, unlawful or unauthorised activities.
  • Comply with applicable legal, regulatory and contractual obligations.

4. Financial and Business Information

Certain enquiries relating to project funding, financing, bank guarantees, letters of credit, loans or other financial services may require additional business or financial information.

Any information submitted for the purpose of evaluating a financial service enquiry should be accurate and provided only where you are authorised to disclose it.

Information provided for a financial enquiry may be subject to additional confidentiality, due diligence, verification and legal or regulatory requirements applicable to the particular transaction.

5. Cookies

Our website may use cookies or similar technologies to support website functionality, improve user experience, maintain security and understand website usage.

Cookies are small files stored on your device by your web browser. You may configure your browser to refuse or delete cookies. Disabling certain cookies may affect the functionality of parts of the website.

6. How We Protect Information

The Dubai XC Group takes reasonable administrative, technical and organisational measures to protect information against unauthorised access, alteration, disclosure, misuse or destruction.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. You should therefore understand that transmission of information over the internet carries inherent security risks.

7. Sharing of Information

We do not intend to sell personal information to third parties.

Where reasonably necessary for legitimate business, contractual, legal or regulatory purposes, information may be shared with authorised service providers, professional advisers, financial institutions, banking partners, technology providers, auditors, regulators or other relevant parties.

Information will only be shared where there is a legitimate reason to do so and subject to applicable confidentiality, privacy and legal requirements.

8. Third-Party Websites

Our website may contain links to third-party websites or services. These websites operate independently from The Dubai XC Group and may have their own privacy policies and terms.

We are not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy policy of any external website before providing personal information.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including business, contractual, legal, regulatory, accounting and dispute-resolution requirements.

10. Your Privacy Rights

Depending on your jurisdiction and applicable law, you may have rights concerning your personal information, including the right to:

  • Request access to personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of personal information where legally permitted.
  • Object to or request restriction of certain processing activities.
  • Withdraw consent where processing is based on consent.
  • Request information about how your personal information is processed.

These rights may be subject to applicable legal limitations and exemptions.

11. International Data Transfers

Because we may communicate and conduct business internationally, personal information may, where necessary, be processed or stored in jurisdictions outside the country in which you reside.

Where applicable, we will take reasonable steps to ensure that information is handled in accordance with applicable privacy and data protection requirements.

12. Children's Privacy

Our website and financial services are intended primarily for adults and businesses.

We do not knowingly seek to collect personal information from children where such collection would be prohibited by applicable law. If you believe that a child has provided personal information to us without appropriate consent, please contact us so that the matter can be reviewed.

13. Data Security and Fraud Prevention

We may use personal and technical information to protect our website, clients, business partners and services against fraud, abuse, unauthorised access and other security threats.

14. Changes to This Privacy Policy

The Dubai XC Group may update this Privacy Policy periodically to reflect changes in our services, technology, business practices or applicable legal and regulatory requirements.

Any updated version will be published on this page with an updated revision date. We encourage visitors to review this page periodically.

15. Contact Us

If you have questions about this Privacy Policy, wish to exercise an applicable privacy right or require further information about how your personal information is handled, please contact The Dubai XC Group (Pty) Ltd through the contact information provided on our website.

The Dubai XC Group (Pty) Ltd
Website: www.thedubaixcgroup.com